FAQ

Frequently Asked Questions (FAQs)

1. What makes Lumicenne different?

Lumicenne creates thoughtfully designed beauty, body care, and lifestyle essentials that combine modern simplicity, quality, and everyday functionality.

2. How do I choose the right clothing size?

Each product page includes a size guide to help you find the best fit. If you are between sizes, choose the larger size for a more relaxed fit or the smaller size for a more fitted look.

3. How do I choose the right cosmetic or skincare shade?

We provide shade descriptions and undertone guidance on each product page. If you are unsure, neutral shades are usually the easiest option for first-time purchases.

4. Are your skincare and body care products suitable for all skin types?

Our formulas are developed with gentle ingredients suitable for most skin types. If you have sensitive skin, we recommend performing a patch test before full use.

5. Where are Lumicenne products made?

Our products are developed in collaboration with carefully selected manufacturing partners who meet our standards for quality and responsible production.

6. How should I care for my clothing?

For best results, wash in cold water on a gentle cycle and air dry when possible. Always follow the care instructions provided with the garment.

7. How should I store skincare and body care products?

Store products in a cool, dry place away from direct sunlight and heat. Keep containers tightly closed after each use to maintain product quality.

8. Do you offer returns or exchanges?

Yes. We accept returns and exchanges within 30 days of delivery for unused items in their original condition. Opened skincare and body care products cannot be returned unless they arrive damaged or defective.

9. Are your products cruelty-free?

Lumicenne does not support animal testing and works with partners who share our cruelty-free and ethical values whenever possible.

10. Can I use Lumicenne products every day?

Yes. Our products are designed for everyday use and are made to fit naturally into your daily routine with comfort, convenience, and ease.