Terms of service

Novacien Terms & Conditions

Welcome to Novacien. By using our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our services.

We may update these Terms from time to time. Continued use of our website after any changes are posted means you accept the updated Terms.

1. Use of Website

By using this website, you confirm that you are of legal age in your country of residence or have permission from a parent or legal guardian.

You agree not to:

* Use the website for unlawful or fraudulent activities
* Interfere with the website’s functionality or security
* Attempt unauthorized access to our systems or services

We may restrict or refuse access if misuse or violations are suspected.

2. Products & Pricing

We aim to present accurate product descriptions and images, but slight variations in color, texture, or appearance may occur.

Please note:

* Prices may not include applicable taxes, customs duties, or import fees
* International shipping charges and import costs are the customer’s responsibility
* Product availability, pricing, and descriptions may change without notice

We reserve the right to discontinue products or limit quantities at any time.

3. Orders

Orders are confirmed only after successful payment processing.

We may cancel, refuse, or limit an order if we detect:

* Fraudulent or unauthorized activity
* Payment verification issues
* Suspicious or unusual ordering behavior

If a paid order is cancelled, any approved refund will be issued to the original payment method.

4. Returns & Refunds

Returns may be requested within 14 days of receiving your order, subject to our Return & Withdrawal Policy.

To qualify for a return:

* Items must be unused and unopened
* They must be returned in their original packaging
* The return request must be submitted within the required timeframe

Return shipping costs are the customer’s responsibility unless the item is faulty, damaged, or incorrect.

Approved refunds are processed within 14 days after the returned items have been received and inspected.

5. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

* Opened or used skincare, body care, or cosmetic products
* Personalized or custom-made items
* Hygiene-sensitive products once opened or unsealed

These items may only be returned if they arrive damaged, defective, or incorrect.

6. Delivery

We aim to deliver orders within 30 days unless otherwise stated at checkout or affected by circumstances beyond our control.

Delivery times are estimates and may vary depending on destination, customs processing, and courier services.

7. Product Issues

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.

We may request photographs, order details, or the return of the item for assessment.

8. Payments

All payments are processed securely through authorized payment providers.

If you notice an unauthorized or incorrect charge, please contact us as soon as possible so we can investigate the issue.

9. Limitation of Liability

To the fullest extent permitted by law, Novacien is not liable for:

* Indirect or consequential damages
* Delays or interruptions caused by events beyond our reasonable control
* Problems resulting from improper use, storage, or handling of products

Our products are intended for personal use only, and individual results may vary.

10. Privacy

Your personal information is collected and protected in accordance with our Privacy Policy.

11. Governing Law

These Terms & Conditions are governed by applicable international e-commerce regulationss.

12. Contact Information

For questions about these Terms, products, or orders, please contact us at:

support@novacien.com